Resume guide

A Customer Success resume built around retention and expansion.

Offersly helps CSMs show NRR, churn reduction and expansion outcomes — the metrics SaaS hiring teams use to evaluate customer success candidates.

Best bullet examples

Achievement bullets for a Customer Success Manager

  • Managed a portfolio of 60 enterprise accounts with USD 8.4M combined ARR, achieving 118% net revenue retention.
  • Reduced logo churn from 14% to 6% by implementing structured health scoring and proactive QBR programmes.
  • Drove USD 1.2M in expansion ARR through upsell and cross-sell motions tied to product adoption milestones.
  • Onboarded 24 new enterprise customers across a 12-month period, maintaining a 4.8/5 CSAT score throughout.

Skills to highlight

Top skills for a Customer Success Manager

Net Revenue RetentionChurn ReductionUpsell & ExpansionQBR ManagementHealth ScoringSalesforce / GainsightSaaS ProductsStakeholder Communication

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Other resume guides

Resume examples by role

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